This effort was tracked under the program named PHOENIX and the platform itself later evolved into what is today known as Content Services for Lodging (CSL).Īs we all know, with growth comes the challenges of scalability.

Although it uses a third-party application or integration to identify issues precisely.The NIMBUS journey started four years back, right after the Lodging team based in Bengaluru grew from a handful of team members to close to a 100.This team was tasked with building a next-generation lodging platform for shopping and booking hotel properties. Regression Testing: IVR Regression Testing helps with the performance assessment of an IVR system.However, it is more intense as it measures a system’s capability to function during high traffic volumes. Spike Testing: Spike Testing is similar to Stress Testing.Experience Testing: Experience Testing deals with the delivery of customer experience by an IVR system.Feature Testing: Feature Testing verifies if the IVR system adheres to its claimed characteristics and design.It certainly monitors the performance characteristics of the tool in the system. Soak Testing: Soak Testing helps determine the capacity of a system.Lastly, the highest call arrival and pull-down rate. Firstly, the highest number of simultaneous calls. The traffic is quantified in two significant ways. Consequently, it determines if an IVR system can endure extreme quantities of call traffic. Stress Testing: Stress testing comes into play during heavy amounts of the call flow.

Further, it can access and implement an IVR app when required. Load Testing: It is the process that routes calls through a PSTN (Public Switched Telephone Network).

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